Maintained by: NLnet Labs

[Unbound-users] [Fwd: Request for Information: 1st and 2nd line Unbound Support]

Jelte Jansen
Tue Apr 21 18:54:05 CEST 2009


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Forwarded here on behalf of Olaf.

- -------- Original Message --------
Subject: Request for Information: 1st and 2nd line Unbound Support
Date: Tue, 21 Apr 2009 13:47:27 +0200
From: Olaf Kolkman <olaf at NLnetLabs.nl>
To: NLUUG Leden mailinglist <leden at lists.nluug.nl>



To whom it may concern,

For the support of Unbound, NLnet Labs is committed to fix security
issues, fix implementation bugs, fix general software bugs, and last
but not least, carefully assess feature requests. However, NLnet Labs
cannot provide the kind of support that is often needed in enterprises
or in ISPs.

In these kinds of environments errors may occasionally occur that may
or not be caused by errors in the software. Errors like this are
usually hard to troubleshoot and often need access to the systems on
which these errors occur, or even on-site presence. Sometimes somebody
will need to be available on a 24/7 basis to provide specialist support.

Because of its size and specialism NLnet Labs is not particularly well
suited to provide this sort of first and/or second level support to
Unbound implementations.

NLnet Labs is seeking information about organizations that would be
willing and able to provide first and second line support for Unbound
and would like to know more about their ideas on organization and
cooperation. To that end we have released a request for information
that can be found at http://www.unbound.net/RFI-support.html, or at
http://www.unbound.net/downloads/RFI-Support.pdf
  for the PDF version.

We would appreciate feedback from organizations that would be
interested in cooperation. Please see the Request for Information
itself for further details.

If you'd be interested in receiving this kind of support we'd
appreciate a small note too.

Kind regards,

- -- Olaf Kolkman
    Director NLnet Labs.




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